A quality educational program for students in 威尼斯官网在线 (MCPS) can be achieved best by all individuals working together harmoniously. 总会有这样的时候, however, when an individual may need to make an inquiry of school system employees or file a complaint.
当抱怨或担忧发生时, they should be resolved at the local school or at the lowest possible administrative level through an informal process of cooperative agreement among the affected individuals. However, 当非正式过程无法提供解决方案时, an individual is entitled to file a formal complaint and seek a review of any administrative decisions made by school system staff members.
This page contains information concerning b508 oth the informal and formal processes for responding to inquiries and complaints from the public. It provides information about the necessary procedures and forms and offices available for assistance. 行政法规(KLA-RA， see note) that governs this process and the necessary forms are available at all MCPS schools, 从下面提到的任何办公室, 或以adobeacrobatpdf格式登入MCPS网页: 监管KLA-RA (22K PDF). (相关条目见 MCPS政策，K部分:学校与社区关系.)
Principals of local schools periodically distribute information regarding the appropriate school administrators and other staff members who may be contacted for informal help with specific concerns at their school. 如果你还没有看到这个信息, 或者你不确定该联系谁, 请给你当地的学校打电话. (See the 学校及办事处名录 查阅联络资料.) At that time, please describe the general nature of your concern or complaint so that the appropriate person may be identified. 通常是校长或副校长. (如果单位不是学校的话, 例如办公室或部门, “负责人”是指本单位的负责人. See the 学校及办事处名录 查阅联络资料.)
在这个非正式的阶段, all individuals should attempt to resolve the concern or complaint as amicably and expeditiously as possible. During this informal stage, neither you nor the school is required to keep any records. 如果你准备了任何书面材料，请保留一份. 这样可以节省以后的重复工作.
Although the first step in resolving concerns is usually taken at the local school, other offices of the school system are available if you have a general inquiry or need assistance.
For general inquiries about the school system and its policies and procedures, contact:
Phone: 240-740-2837
TDD: 301-279-3323
Mail邮编:马里兰州罗克维尔亨格福德路850号20850
E-mail: pio@mcpsmd.org
Web: 新闻办公室
Inquiries or complaints regarding discrimination on the basis of race, color, gender, religion, ancestry, 国家的起源, 婚姻状况, age, disability, 或者性取向, including issues regarding the Americans with Disabilities Act or Title IX issues such as gender equity and sexual harassment, contact:
Phone: 240-740-3215
Maryland Relay: 1-800-735-2258
Mail邮编:马里兰州洛克维尔亨格福德路850号162室邮编:20850
If you have a problem, complaint, information, or suggestion to bring to the attention of the 威尼斯人在线官网 学校官员, or if you need information about general school system procedures or policies, contact:
Phone: 240-740-3030
Maryland Relay: 1-800-735-2258
E-mail: Lori-Christina_Webb@mcpsmd.org
Mail:马里兰州洛克维尔，亨格福德路850号，123室
More: 威尼斯人在线官网的联系方式
For inquiries regarding Section 504 of the Rehabilitation Act of 1973 (Section 504) contact:
Phone: 240-987-8031
Maryland Relay: 1-800-735-2258
E-mail: Shannon_M_Jiron@mcpsmd.org
Mail:亨格福德路850号，257室
罗克维尔市20850
Web: 学生的幸福和成就
When a concern or complaint is not resolved through the informal process, 您可以启动以下概述的正式投诉流程. The complete procedures for the formal inquiry and complaint process are contained in the 威尼斯官网在线 Administrative 监管KLA-RA: 回应市民的查询及投诉 (22K PDF).
正式程序的第一步是获得 MCPS表格270-8:公众投诉 (20K adobeacrobatpdf文件，您可以在屏幕上填写, print, and distribute copies as directed) from the school or from any of the offices listed above. 完成第一部分并将其交回校长办公室. You may attach descriptive or supportive information to the form. 保留一份表格和任何附件.
当你的投诉表格在学校收到时, the principal or designee should contact you within three (3) work days to establish the date, 开会讨论你所关心的问题的时间和地点, 如果这样的会议还没有发生. 通常，会议将在十(10)个工作日内举行.
在收到书面投诉后的10个工作日内, 或者这次会议, if any, 校长应该以书面形式给你答复并作出决定.
Sometimes a complaint or its resolution may be too complicated or, 出于其他原因, 10个工作日内无法决定. In such cases, the principal will contact you within the first 10 days and arrange for an extension of the decision for no more than an additional 10 work days.
如果你对书面决定不满意, or if you do not receive a reply to your formal complaint within the specified time, you may request that your complaint be considered by the 负责人 of Schools. You must file your request for review within 15 calendar days of the principal's decision or the date when a decision was to have been made.
如果你想请求审查，请转发 MCPS表格270-8:公众投诉 (19K PDF)下载至 校长办公室， with a note explaining the basis for disagreeing with the decision.
学校监督办公室将会作出回应, using a procedure and time limits similar to those followed by the principal, as follows: (a) a meeting may be arranged within 3 work days; (b) a decision on the review within 10 work days after the meeting, if any; and (c) an extension of an additional 10 work days if the matter is unusually complicated or otherwise requires additional time.
The superintendent or designee will state his or her decision in writing.
如果你对这个决定不满意 of the superintendent of schools, you may file an appeal with the Montgomery County 威尼斯人在线官网 and later with the Maryland State 威尼斯人在线官网. (In addition, 根据《威尼斯人在线官网》指控歧视的投诉, Section 504, 或第九条可以提交给民权办公室, U.S. Department of Education, within 180 days of the alleged discrimination.)
对校长的决定提出上诉, you must file an appeal to the Montgomery County 威尼斯人在线官网 within 30 calendar days of the date of the superintendent's decision.
Your appeal to the 威尼斯人在线官网 will proceed in accordance with 委员会政策:上诉和听证程序规则 (30K PDF). 如果您在上诉方面需要帮助，请联系:
Phone: at 240-740-3030
Maryland Relay: 1-800-735-2258
E-mail: Lori-Christina_Webb@mcpsmd.org
Mail:马里兰州洛克维尔，亨格福德路850号，123室
More: 威尼斯人在线官网的联系方式
NOTE: The procedures outlined here are not to be used for resolving complaints that are specifically governed by other existing state or local regulations, 比如学生的停学和开除, 员工的不满, 特殊教育诉求, 学生转移, requests for information under the Maryland Public Information Act, and requests for reasonable accommodations/modifications under the Americans with Disabilities Act.